Following the roll-out of Civica’s Keystone integrated asset management software, Cartrefi Cymunedol Gwynedd’s front-line staff can now answer tenants’ queries at the first point of contact across a range of areas including planned works, stock-condition data and servicing due dates. Furthermore, CCG surveyors are actively collecting and validating stock condition data out in the field while its in-house responsive repairs team can access asbestos risk-related information before carrying out repairs.
Mathew Gosset, assets and investment manager, Cartrefi Cymunedol Gwynedd, said, “Keystone has become integral to our business. We are currently managing over 40 planned work schemes using Keystone Planned Maintenance and around 450 land management and fire risk assessments using Keystone Risk Management.
“We now have up-to-date data at our fingertips and can make strategic business decisions, such as using the sustainability and forecasting model to identify poorly-performing properties, and by using the energy module we have generated additional rental revenue from improved energy efficiency data.”
Mark Holdsworth, sales director, Civica, said, “The ability to deliver compliance for gas safety, fire risk, electrical, asbestos and legionella is driving the need to have a comprehensive asset management system in place, providing a single view in order to minimise compliance risks. Our Keystone asset management solution is now used by over 200 social housing providers, including the recent additions of Weaver Vale, Muir Group, Havebury Housing and three of the largest social housing groups in the UK.”