Sovereign Housing is bringing all of its repairs service in-house, using software from ROCC and Kirona. While the majority of repairs for Sovereign’s 38,000-homes were already delivered by Sovereign Response, its in-house repairs team, this service has now been extended to its 8,000 homes across Hampshire from October 2016. With reduced costs and increased productivity,…
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Self-service iAppoint scheduling from 1st Touch
1st Touch has launched iAppoint, a self-service module to streamline customer appointment scheduling by speeding up and improving the processes involved. The company reported that online appointment bookings made using iAppoint cost less than £1 compared with £6-10 for bookings made via call centres. By integrating with a housing provider’s back-office systems, iAppoint aggregates all…
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Bluesky spots Enfield ‘beds in sheds’
Enfield Council is using aerial maps from Bluesky to identify outbuildings used illegally for residential purposes. The problem of ‘beds in sheds’ is growing, with nearly 40,000 inspections across the UK resulting in over 3,000 landlords facing further enforcement action or prosecution since 2011. Earlier this year, the Department for Communities and Local Government announced…
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Fixed in a click with Orbit
Orbit is piloting an online repairs service for its 13,000 tenants. The new service supports Orbit’s ambition to have 75 per cent of its tenant contacts online by 2020. By accessing the tool through their online account, tenants can diagnose repairs, book appointments in real-time, track progress and cancel repairs. The service is built on…
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Orchard supports Trent & Dove Housing’s DLO
Trent & Dove Housing is now live with Orchard’s Direct Works software for its direct labour organisation (DLO). Trent & Dove Housing is part of a growing band of housing providers managing their repairs and maintenance internally through a DLO, rather than outsourcing it to external contractors as they had in the past. The added…
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1st Touch extends 360° technology for big data & real-time tenant services
By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services. The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and…
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