By using big-data algorithms, predictive analytics and real-time access, the extended version of 1st Touch’s 360° range is now available to transform housing processes while boosting tenant services.
The company said that the latest version of its dashboard and collaboration tool could streamline processes by delivering a single, 360° degree-view of all key metrics and tenant data access points across a wide range of modules.
By using 1st Touch’s 360° big-data technology and predictive analytics, housing providers can anticipate a wide range of issues even before they become a problem. The data used for this is collected from other housing providers, tenants, partners and other credible industry sources. The system is also capable of accepting data from IoT-type sensors for heating, lighting, water supply and security.
By combining all this smart data, 1st Touch 360° enables housing providers to anticipate which tenants are likely to face arrears problems or those that might require urgent care in the future. The system can also anticipate the need for preventative maintenance issues such as replacing boilers, by recognising tell-tale signs of trouble, well before the equipment becomes inefficient and unreliable.
Greg Johns, CEO, 1st Touch, said, “We have studied which areas of technology and social media that have worked well in other sectors and in doing so, we have identified those that can transform the way things are done in the social housing sector.
“We have also looked towards 2020 and taken a view on which developments are likely to deliver most in a housing management context. We have then incorporated this vision into the latest evolution of our own 360° systems.”
The new 360° technology also ensures real-time customer interaction. Customers who have arranged an appointment online through the 360° self-service portal can see the name and picture of the operative due to visit them, know their route and expected arrival time and even have details of their vehicle registration. This is expected to boost customer engagement and dramatically reduce the costs and frustrations of ‘no access’ visits.
All the information needed for tenant visits by mobile and field workers is collated in 1st Touch 360° within a single central and easily-navigable online location. With such cross-functional on-screen visibility, tasks which would previously have required numerous tenant visits by different teams can now be covered in one visit from a single person operating in a multi-functional role through their handheld device.
