Housing providers should be making better and more intelligent use of technology to tackle their arrears following welfare reform, according to Advanced ConsultCRM. This follows a recent study which found that 90 per cent of tenants receiving universal credit are in arrears, three times higher than the sector’s average for arrears. Advanced said that access…
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Free wi-fi deal for WDH tenants
Wakefield and District Housing has partnered with CommunityUK.net to introduce a free wi-fi network across the Wakefield area. The housing provider wants to get all of its 60,000 tenants online by 2020, with the wi-fi network planned to reach all of its 31,000 homes. WDH and CommunityUK.net have just begun a technical trial of a…
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Omfax expands into mainland Europe
Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock. The system enables repairs to be diagnosed easier and faster by…
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Home Group saves £220k with TSG
A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
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Hyde goes gigabit with Hyperoptic
Hyde Group is soon to offer its tenants access to the fastest broadband service in the UK from Hyperoptic. Enabled by fibre-to-the-premises (FTTP) provider Hyperoptic, the project will be piloted from September 2016 across six of Hyde’s existing developments in south London and two of its new-build sites in Southwark and Harrow. Hyperoptic said that…
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Housing providers need to integrate digital
According to a new survey by Omfax, while more than half of housing providers’ contact centres now routinely manage social media and just under half have a tenant portal, a significant proportion of providers have yet to integrate digital alongside their existing phone and face-to-face contact channels. Omfax’s Graddon said, “Some housing providers are already…
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