Specialist customer service solutions provider Omfax Systems, has secured its first housing customer in mainland Europe. Glostrup Boligselskab, a Danish housing provider in Copenhagen, has bought Omfax’s Keyfax Interview Online, a web-based repairs reporting tool that enables tenants to report repairs around the clock.
The system enables repairs to be diagnosed easier and faster by taking tenants through a number of steps with diagrams to pinpoint the exact nature of the repair required. It then integrates with the housing provider’s own systems to enable the repair to be raised and allows the tenant to select an appointment time. The whole process takes just a few minutes and delivers a seamless service from the tenant’s point of view.
John Møller, director, Glostrup Boligselskab, said, “Online services are the norm and our tenants want to be able to raise repairs online at a time that’s convenient to them. Equally, we want to deliver our services cost effectively and, in doing so, to ensure that the initial diagnosis is accurate so that when we go to a property, we can fix things first time.
“The clever things about Keyfax Interview Online are not only that it can integrate with our existing software, but that the diagnosis tool enables customers to self-diagnose with a high degree of accuracy. If the repair is the customer’s own responsibility, it will also provide this advice to them there and then.”