Together Housing Group has now deployed the second phase of its multi-channel customer service solution from MPLsystems with the introduction of an advanced web chat facility alongside its existing phone and email channels. Ian Swithenbank, customer services performance team leader, Together Housing Group, said, “As the digital environment is becoming increasingly popular among our tenants,…
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News
Dell network at Newport City Homes
Newport City Homes has completed the implementation of a new network (wired and wireless) from Dell, replacing its previous end-of-life network and reflecting its need to handle higher volumes of data. Owen Barrett, information systems manager, Newport City Homes, said, “If the wireless network went down, we had to contact our supplier and wait for…
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Microsoft & Hitachi ERP at Affinity Sutton
Affinity Sutton has chosen Hitachi Solutions to deploy a Microsoft Dynamics-based ERP system across all of its operations. Mark Washer, group finance director, Affinity Sutton, said, “We are making this investment because our current systems have come to the end of their useful lives and we want to deliver much more of our services online…
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Capita delivers mobile working at Clyde Valley
Clyde Valley Housing Association has recently implemented Capita’s mobile working software, and staff are already seeing the time-saving benefits. The implementation is an extension of CVHA’s existing Capita OpenHousing software deployment alongside its addition of Capita’s mobile debt management module in May 2015. The housing provider went live with the pre- and post-inspection mobile modules…
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Adactus Housing’s 1st Touch 360 Tenant Portal
Adactus Housing Group is implementing 1st Touch’s 360 Tenant Portal to offer its tenants more self-service capabilities. The software is expected to improve the group’s existing online services and augment its incoming call centre and customer care facilities. Initially, the new portal will offer two new services to Adactus’s tenants. First, the system will enable…
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Incom & ShoreTel improve Teign Housing customer services
Teign Housing Association has deployed ShoreTel unified communications from Incom Business Systems as part of its plan to improve its customer service experience. Comprising the ShoreTel unified communications platform and enterprise contact centre software, Incom’s solution is intended to enable the housing provider to integrate all of its main business applications in order to achieve…
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