Clyde Valley Housing Association has recently implemented Capita’s mobile working software, and staff are already seeing the time-saving benefits.
The implementation is an extension of CVHA’s existing Capita OpenHousing software deployment alongside its addition of Capita’s mobile debt management module in May 2015. The housing provider went live with the pre- and post-inspection mobile modules in September 2015.
Andy McVey, ICT manager, Clyde Valley Housing Association, said, “Our key driver for moving towards mobile working is to reduce costs and improve efficiencies, while continuing to offer our tenants improved levels of service. Capita has enabled us to meet this challenge; in particular, our housing officers and technical inspectors no longer have to duplicate the work they do when they return to the office. Our back-office system is updated immediately and they are ready for their next appointment.”
With a 2020 vision and strategy heavily focused on mobile working, CVHA will next be extending its mobile capabilities with the launch of Capita’s estate management module.
