North Hertfordshire Homes has saved 100s of hours of back-office time and reduced by two months the surveying period for its annual repairs programme by introducing mobile working. Its building surveyors are now using NDL’s AWI MX mobile working toolkit on iPads when they inspect properties, eliminating paper forms and enabling the automatic transfer of…
NDL mobile working accelerates annual repairs at North Hertfordshire HomesRead More →
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Arcon texts with Omniledger
Arcon Housing Association is using Omniledger’s Pyramid Messenger to automate communications with its tenants using text messaging and workflow. Since the introduction of the new system in December 2013, the housing provider reported that it was saving around £4,000 each year as it no longer needs to send letters for rent arrears, waiting list renewals,…
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Clearview data mapping & reporting at Victory Housing
Earlier this year, Clearview completed a comprehensive data mapping and reporting project at Victory Housing Trust, including the implementation of its business intelligence and reporting suite of software. The aim of the project was improve the speed, transparency and accuracy of Victory’s corporate and operational reporting to support service improvements and achieve ‘top 10 per…
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Civica web services & digital inclusion at Longhurst
Longhurst Group’s senior project manager for business improvement, Gavin Black, reports on their experiences as one of the first users of Civica’s web services to create a bespoke tenant portal. The sector is awash with tales of welfare reform and tenant support, and barely a meeting goes by where value for money isn’t identified as…
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Mobile pay-as-you-go rental savings with Allpay
After a nine-month pilot with several housing providers, Allpay has launched a new pay-as-you-go mobile service, Allpay Mobile, so that tenants can save towards their rent by topping up via their mobile phones. The payment specialist teamed up with ET Telecomm for the scheme, which offers tenants call rates below major UK operators’ rates and…
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Severn Vale improves ‘first-time fixes’ with Orchard
Orchard has completed an audit of how Severn Vale Housing is using its Orchard housing management system, particularly around improving avoidable customer contacts and encouraging tenants to use self-service channels. The audit also laid the foundations for mobile working and improved CRM, workflow and EDM to increase the number of ‘first-time fix’ resolutions. Severn Vale…
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