Arcon Housing Association is using Omniledger’s Pyramid Messenger to automate communications with its tenants using text messaging and workflow. Since the introduction of the new system in December 2013, the housing provider reported that it was saving around £4,000 each year as it no longer needs to send letters for rent arrears, waiting list renewals, repair surveys and other generic notifications, in addition to the significant amount of time saved by staff using the automated workflow.
Anne Southern, Finance Director, Arcon Housing Association, said, “Arcon has been a long time user of OmniLedger’s Pyramid housing management system and having seen a text messaging solution work successfully for another housing provider, we decided to bring some of that success to our own organisation with Pyramid Messenger, which is powered by the Deeplake engine.
“Our staff instantly saw the benefits of being able to send batch notifications, removing the need to prepare and send letters, which obviously saves time, but we have also seen a dramatic increase in responses from our tenants.”
Gary Dempsey, account manager, OmniLedger, said: “Numerous studies have shown that people are more responsive to text messages than letters. Pyramid Messenger takes advantage of this and enables housing providers to communicate with their tenants via intelligent text. Another benefit has been the deployment of the intuitive workflow designer, where business processes can be adapted into an automated procedure to provide information to tenants in their preferred language.”