Cairn Housing Association has signed a five-year agreement with Netcall to manage its end-to-end customer engagement process using Netcall’s Liberty platform which includes email, SMS messaging, web chat and social media integrated with CRM software. By partnering with Netcall, Cairn hopes to rethink how it communicates with tenants. The housing provider’s goal is to ensure…
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Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon Housing
As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
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Data governance at Notting Hill Housing Group with InforData
Notting Hill Housing Group has completed a major master data management project with InforData Consulting to consolidate myriad data sources from across its operations and impose data standards on data input and usage. The four-month programme was completed in March 2014. Before InforData Consulting was engaged, many of the business areas within NHHG had their…
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Shavlik Moves in with Severnside Housing
A new software patch management system from Shavlik and its partner Satisnet is helping Severnside Housing gain greater control of its IT estate and creating more time for the housing provider’s staff to resolve tenants’ queries. The system is expected to ensure that sensitive data is secure and all software is up-to-date to allow employees…
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Gateway appoints Waterstons as IT Partner
Gateway Housing Association has appointed Waterstons as its long term IT partner to work with its in-house IT team to provide first, second and third line support as well as IT governance. The contract began in February 2014 and will run for between three and five years. The delivery of the contract will be coordinated…
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Salix Homes scoops NFA award for helping tenants get online
Salix Homes has won an award from the National Federation of ALMOs (NFA) in recognition of its 2014 ‘connecting customers’ project, which teaches tenants essential IT skills and money management to help prepare them for the introduction of universal credit. The project is now being introduced across Salford. Tenants identified by Salix Homes as unemployed…
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