Digital Unite has launched a new range of online courses to help housing providers introduce tenants to the benefits of the internet and show them how to master the basics such as using a keyboard and mouse, searching the web and using email. These ‘digital champion’ courses are flexible, self-study e-learning programmes which include practical…
New courses for digital inclusionRead More →
News
Get Online 2013
The Tinder Foundation, formerly known as UK Online Centres, is running its annual ‘Get Online’ week during 14-20 October 2013 with the aim of helping tenants to improve their digital skills and reduce digital exclusion. Thousands of Get Online week events will happen throughout the UK in UK online centres, libraries and community venues. Tinder…
Get Online 2013Read More →
Digital Deal – Successful bids announced
The 12 successful bidders for the government’s ‘Digital Deal’ were announced in August, with £400,000 of funding from the Department for Work & Pensions and the Department for Communities and Local Government alongside the same amount matched by the winning bidders. The Digital Deal is intended to encourage more tenants in social housing to get…
Digital Deal – Successful bids announcedRead More →
Self-service HR at Newydd Housing with Access software
Newydd Housing Association is introducing new HR software from Access Group, with the emphasis on making it easier for its staff to self-serve many routine HR processes. The SelectHR software will replace the housing provider’s previous mixture of Excel spreadsheets and a bespoke in-house HR system. Olwen Thomas, HR manager, Newydd Housing Association, said, “Our…
Self-service HR at Newydd Housing with Access softwareRead More →
Online learning partnership from Bernicia, Liquid Voice & Housing e-Academy
Bernicia Group, Liquid Voice and Housing e-Academy have teamed up to create an online training course to complement housing providers’ existing call-centre solutions, with the aim of communicating the importance of customer excellence. Having already worked with Bernicia since 2007, Liquid Voice invited Housing e-Academy, as e-learning experts in social housing, to jointly create the…
Online learning partnership from Bernicia, Liquid Voice & Housing e-AcademyRead More →
Microsoft Dynamics CRM at AmicusHorizon
Amicus Horizon is using Microsoft’s Dynamics CRM system to track all interactions with tenants and provide a single view of tenants’ histories and preferences. The housing provider was previously using its housing management system to capture income and property information, but it lacked the sophistication to track tenant calls or retain personal records. Chris Roberts,…
Microsoft Dynamics CRM at AmicusHorizonRead More →
