West Midlands-based Trident Housing Association is installing Clearview’s full set of performance management tools including the customer service improvement, risk, and balanced scorecard modules. Noel Grace, group finance director, Trident, said, “We are implementing Clearview as part of our drive towards a performance level of three stars and excellent services.” In a short-notice inspection by…
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News
New wins for CorVu
CorVu has signed recent deals with Kidderminster-based Community Housing Group and Durham Aged Mineworkers Homes for its performance management software. Referring to his decision to install CorVu, Paul Mullis, head of finance, Durham Aged Mineworkers Homes, said, “As with most housing associations, our staff have many targets to meet and are constantly finding their time…
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Reaching peak performance
High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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Zeacom & CNT partner in housing
Central Networks and Technology (CNT) has been appointed by unified communications company Zeacom as its partner for the housing sector. The partnership will be based around Zeacom’s communications suite which automates customer service transactions via a single application which includes unified messaging, mobility, contact centre, tele-conferencing and desktop telephony. David Smith, sales and marketing director,…
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ShoreTel unified comms at Devon & Cornwall Housing
Devon & Cornwall Housing Group has implemented a unified communications infrastructure from ShoreTel, supported by Datasharp, to improve customer service and support flexible working. The housing group, which manages 17,000 homes and employs 700 staff, has installed the 340-user system across its nine offices. The project began in June 2008 and went live during April…
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Safer surfing at Pierhead Housing with Bloxx
Pierhead Housing has reduced its IT administration and improved management reporting with the Bloxx web-filtering appliance. Pierhead, which manages 1800 properties around Liverpool and the Wirral, had been using a web filtering system to manage employee internet access and to protect their users and network from web security threats, but were unhappy with some aspects…
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