Following an Audit Commission inspection which highlighted the need for Gateshead Housing Company to review its web site, the housing provider launched a new ‘customer-centric’ site based on Jadu’s content management platform. Following the tender process for the development of the new site, web content management system provider Jadu was selected as the development partner….
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News
Pressure grows for public-sector IT managers
Public-sector IT managers are under twice as much pressure to reduce operational costs as their private-sector counterparts, according to research by Centralis. One in two IT departments said that they had been asked by senior management to help to reduce their organisation’s operating costs, compared with fewer than a quarter in the private sector. Increasing…
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Review of Capita’s 2009 housing conference
Capita Software Services held its first housing conference in July, with the focus on digital inclusion and how the right technology can improve tenant services and reduce costs for housing providers. The keynote speaker Professor Germaine Greer suggested that to rebuild communities and support productive, cohesive societies, the placement and structure of homes should be…
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Homes for Haringey and West Mercia sign with Sungard
Homes for Haringey and West Mercia Housing Group are both in the middle of implementing new performance management systems from Sungard Public Sector. Both organisations are deploying Sungard’s Aspireview system, with Homes for Haringey expected to be live in October 2009 and West Mercia one month later. Homes for Haringey, which looks after 21,000 homes…
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Network Defence IP-telephony brings harmony to Accord
Accord Housing Association has recently gone live with a Cisco-based, IP-telephony system from Network Defence. The new unified communications systems, comprising a Cisco call manager phone system and Cisco contact centre, is expected to improve customer service and comply with the Audit Commission’s regulatory standards. Network Defence started the project in February 2009 and the…
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Walsall Housing’s 5-year RoI with Siemens
Eighteen months after Walsall Housing Group’s implementation of a new IP-based communications platform from Siemens Enterprise Communications, independent research from Forrester Consulting has found that, over five years, the housing group can expect a return on investment of 121 per cent and 90 per cent first-time customer call resolution. Walsall Housing Group installed Siemens OpenScape…
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