Capita has been selected as Sheffield City Council’s preferred bidder to deliver business transformation for the entire Sheffield community, including housing. The contract is thought to be worth around £200m over seven years, with the option to extend it by three further two-year periods. Capita is expected to deliver a range of services including ICT,…
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News
Short notice of new customers for Clearview
Tor Homes, Croydon Churches, Peabody Trust and Housing Hartlepool have recently signed with Clearview Systems in order to streamline their strategic and performance planning frameworks. Their decisions were based on their need to be always ready for Short Notice inspections from the Audit Commission.
OpenHousing 8.0 supports Decent Homes
IBS OpenSystems has launched version 8.0 of its OpenHousing housing management system, with added emphasis on new tools to support the processes needed to achieve the Decent Homes standard. OpenHousing v8.0 also includes new modules for the real-time monitoring of workloads and performance, and SMS texting for tenant communications, such as payment arrears or choice-based…
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Integration paradise for Affinity Sutton
Affinity Sutton is in the process of bringing together over 150 interfaces between disparate applications using Datadialogs’ Eden system. Chris Battye, head of business systems, Affinity Sutton, said, “We have more than 150 application interfaces. They have been written by different people, over many years, on different operating systems, and in different languages or scripts,…
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£275,000 EDM project for Wakefield and District Housing
The EDM Group has delivered a £275,000 document management project for Wakefield and District Housing, giving WDH easy and accurate access to housing files and other critical documents as well as improving the processing of purchase invoices. During the implementation, EDM processed 4.5 million document images and now hosts more than 6 million images for…
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Shoreline boosts customer service with mpathy
Shoreline Housing Partnership has just opened a new customer call centre, the culmination of a year-long project to redesign and improve its service to tenants across North East Lincolnshire, supported by mpathy Customer Experience who were appointed to develop and implement Shoreline’s customer service strategy. The work undertaken by mpathy for Shoreline included the project…
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