Despite economic uncertainty and a housing crisis, rent arrears appear to be stabilising or even improving in some areas. According to the government’s quarterly survey, the mean arrears rate dropped by 0.2 per cent between Q3 and Q4 2024. Those 2024 figures reveal just how precarious the situation has become, with an average of 4,426…
Real-time arrears’ predictions with AI-powered forecastingRead More →
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The rent revolution – The case for AI-powered payments
For millions of people across the UK, social housing represents more than a roof over their head – it’s a family home, a lifeline against rising rents and a foothold in uncertain times. But behind every rent payment lies an uneasy balancing act of stretched tenants, squeezed landlords, rising costs and capped increases. Social housing…
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Tackling the payment challenge
With the value of rent arrears owed to local authorities alone skyrocketing by more than 70 per cent over the past five years, the housing sector is facing a critical crossroad. For many tenants, the cost of living crisis has compounded the strain on their finances, leading to difficulties in meeting their rent obligations. At…
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New technologies to watch
As 2025 begins, Housing Technology interviewed seasoned technologists from 8×8, Access Paysuite, FLS – Fast Lean Smart, Infinity Group, NEC Software Solutions and Plentific about which technologies housing providers should be considering for their future business plans. Which technologies should housing providers be looking at? Sue Michaelwaite, housing manager, 8×8, said, “One area that will…
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Local authorities’ arrears up by 70 per cent – Access PaySuite
Local authorities’ rent arrears have increased by more than 70 per cent in the last five years, according to Access PaySuite. Based on over 80 responses to Access PaySuite’s FoI requests to local authorities, the company has created its new Rental Arrears Index (accesspaysuite.com/rental-arrears-index-2024). Local authorities providing social housing are owed an average of £3.1…
Local authorities’ arrears up by 70 per cent – Access PaySuiteRead More →
Digital transformation – The role of payments to reduce financial exclusion
The benefits of digital transformation are increasingly recognised across the housing sector, but how can housing providers ensure tenants aren’t left behind and what steps can be taken to prevent financial exclusion? There’s no doubt that more housing providers are doubling down on their digital transformation strategies. Amid rising costs and increasing demand for services,…
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