Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
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Britannic Technolgies
Applications integration through the looking glass
At a time when the anticipated repercussions of welfare reform on previously near-certain revenues are shaking up housing providers, it is all the more important to understand the role technology can play in reducing operating costs. After all, changes to the way in which housing providers achieve better operating efficiencies could help to realise their…
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Measuring IT and achieving VFM
Housing Technology interviewed IT experts from Britannic Technologies, Castle Computer Services, Clearview, DXW and Utilita Energy on how housing providers can make cost savings and achieve value for money though technology, and aligning IT with their core business objectives. Mapping IT services and their performance to key business objectives Technology is obviously fundamental to almost…
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Britannic wins VMware accreditation
Britannic Technologies has secured Professional Service Provider status with VMware following over 18 months of development work on cloud and virtualisation solutions based on the VMware platform. Britannic has a considerable track record with VMware, having already built a VMware hosting platform that is now being delivered across three datacentres around the UK. Jonathan Sharp,…
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The bigger picture
From: Jonathan Sharp, Sales & marketing director, Britannic Technologies Sir – Britannic recently got together with Family Mosaic’s staff and tenants to transform a dilapidated and overgrown yard into a community garden in true ‘Ground Force’ style! This set me thinking; while we were happy to contribute funds and resources to make this small contribution…
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Britannic awarded Mitel ‘housing specialist’ accreditation
Britannic Technologies has been given the status of ‘housing specialist’ by its partner Mitel in recognition of its successful provision of integrated telephony systems to housing providers over the past ten years. Commenting on the award, Saul Stevens, IT director of Family Mosaic, said, “Britannic’s approach to working with us is illustrative of its comprehensive…
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