Workplaces are going through a revolution after 40 per cent of the workforce has been working from home during the pandemic. Employees now want to ‘hybrid work’ because they’ve experienced the benefits of working at home and in the office, and they want the best of both worlds. Companies need to accept and embrace this…
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Britannic Technolgies
Act like a start-up…
After a year of lockdown, housing providers need to adopt the mindset of a start-up, being more open to change and doing things differently. The pandemic has accelerated digital transformation, customer experience and people working from home; these shifts were happening already but they are now essential to move forward in the modern world and…
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Britannic Technologies launches free digital service
Britannic Technologies is offering its SaaS-based Inbox solution free to housing providers during the pandemic. Inbox acts as a triaging service, processing large volumes of digital interactions such as email, web chat, social messaging and WhatsApp messages, presenting housing providers’ call-centre agent with a single screen of all digital communications. Inbox enables organisations to only…
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Less haste, more speed
Digital transformation gives housing providers the ability, among other benefits, to create seamless communications and to transform business processes. And particularly in the case of housing mergers and acquisitions, seamless communications are essential when faced with two (or more) telephony systems, networks and call centres. Deconstructing digital transformation Digital transformation doesn’t have to be a…
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Better customer experience with conversational AI
Customer experience is everything to a brand and trumps product and price, with 89 per cent of companies competing on customer experience (according to Gartner). Buying behaviour has changed drastically, with buyers armed with more information up-front, comparing products and offers online. Aligned with technology advances, this shift in focus has forced companies to develop…
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Applications integration through the looking glass
At a time when the anticipated repercussions of welfare reform on previously near-certain revenues are shaking up housing providers, it is all the more important to understand the role technology can play in reducing operating costs. After all, changes to the way in which housing providers achieve better operating efficiencies could help to realise their…
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