Britannic Technologies is offering its SaaS-based Inbox solution free to housing providers during the pandemic.
Inbox acts as a triaging service, processing large volumes of digital interactions such as email, web chat, social messaging and WhatsApp messages, presenting housing providers’ call-centre agent with a single screen of all digital communications. Inbox enables organisations to only allocate human agents to deal with real-time, urgent enquiries, handing over the other requests to Inbox where it automatically reads content, context and sentiment and automatically responds using set bespoke answers from templates. It can also prioritise, categorise and create queues and tickets for fulfilment.
Jonathan Sharp, director, Britannic Technologies, said, “Many housing providers and public-sector organisations are experiencing high volumes of enquiries that are difficult to manage and respond to with distributed and reduced workforces. We’re therefore offering Inbox for free to help manage digital interactions so that businesses can operate as close to normal as possible.”
Britannic’s Inbox is a SaaS application that is hosted in Google Cloud to meet data sovereignty and security requirements and enables rapid deployment and limitless scaling.
Neil Whitaker, head of IT, Sunspot Tours & Mercury Holidays, said, “In the most challenging business climate we’ve ever seen, our biggest gain from implementing Inbox is efficiency. We’ve automated our workloads during this hectic time and now have the ability to implement self-service for our customers.”