Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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Capita
Swan Housing’s 7-year deal with Capita Support
Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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IT to support surge in demand – Capita survey
Less than half of housing providers are prepared for a surge in demand for social housing, despite almost two-thirds expecting the need for social housing to increase, according to a recent survey from Capita Software Services. The survey of housing managers, operations managers and IT managers, carried out during the Chartered Institute of Housing and…
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In brief: Interview with Capita
Following Capita Software Services’ acquisition of IBS OpenSystems’ OpenHousing product, Housing Technology interviewed Martyn Rees, director of housing strategy, and Roger Birkinshaw, housing director, from Capita about what the acquisition means for housing providers and about Capita’s future plans. What does the addition of OpenHousing mean for Capita’s customers? It means a larger customer base…
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Review of Capita’s 2009 housing conference
Capita Software Services held its first housing conference in July, with the focus on digital inclusion and how the right technology can improve tenant services and reduce costs for housing providers. The keynote speaker Professor Germaine Greer suggested that to rebuild communities and support productive, cohesive societies, the placement and structure of homes should be…
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Capita supports People 1st Slough
Capita Software Services signed a five-year contract in July 2009 to implement Capita Support at People 1st Slough, the ALMO which manages Slough Borough Council’s 7500 homes. This follows the joint decision of the ALMO and the council to replace their housing management systems with Capita Housing. Capita Support enables housing providers to carry out…
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