Castleton Technology has announced that it is using Sunrise Software’s IT service management (ITSM) solution to enhance the IT support and managed services provided to its customers. Replacing four different helpdesk systems, Sunrise is now also used as the engineering service desk, scheduling time, workload, stock levels and project deliveries. Paul Rogers, professional services director,…
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Castleton Technology
Co-operative Housing Ireland chooses Castleton
Co-operative Housing Ireland has chosen to implement Castleton Technology’s housing management, EDRM, agile and reporting solutions. These solutions will also be hosted by Castleton’s managed services division over a 10-year partnership. The project is now under way and is due to be completed with all solutions live in 2018. Pat Moyne, head of corporate services,…
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Castleton CRM at Scottish Borders Housing
Scottish Borders Housing Association went live with Castleton Technology’s EDRM and CRM software in April 2016, initially for complaints and anti-social behaviour, and for general enquiries in August 2016. Integration of the housing provider’s repairs service into the CRM system began last month, with mobile working and self-service repairs for tenants expected early next year….
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Castleton wins at Cluid and Arcon Housing
Castleton Technology has secured two new contracts worth £1.8 million, with a 10-year contract at Cluid Housing Association and a five-year contract with Arcon Housing Association. The two contracts are the second and third successive housing management system wins since Castleton’s acquisition of Kypera in January 2016. Cluid Housing is Castleton’s first customer to buy…
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Castleton’s new CEO
Castleton Technology has announced that it has appointed Dean Dickinson as its new chief executive officer. Dickinson was previously managing director of Advanced Business Solutions, part of Advanced Computer Software Group (ACS), and he was on the senior management team that sold ACS to Vista Private Equity for £725 million in March 2015. Dean Dickinson,…
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First Wessex gets agile with Castleton
First Wessex has implemented Castleton Technology’s Agile Tenancy and Income Management application to enable more mobile working and support the housing provider’s ‘digital first’ approach. Tracey Spargo, business systems manager, First Wessex, said, “Our neighbourhoods and income teams now have access to information from our Orchard housing management system on smart phones and tablets. The…
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