First Wessex has implemented Castleton Technology’s Agile Tenancy and Income Management application to enable more mobile working and support the housing provider’s ‘digital first’ approach.
Tracey Spargo, business systems manager, First Wessex, said, “Our neighbourhoods and income teams now have access to information from our Orchard housing management system on smart phones and tablets. The application provides the teams with all the information they need when they’re working on our estates, enabling them to give residents rent account information and also directly update information held about our tenants in Orchard, raise repairs and capture signatures.
Emily Brown, neighbourhood services manager, First Wessex, added, “The neighbourhoods team can now access information without needing to come into the offices. We are now looking at more processes which could be improved using the Agile Tenancy app to give staff even more flexibility and information when they are out of the office.”