Many housing associations have welcomed the setting up of the Tenant Services Authority as it will be a more tenant-focused regulator. The new body is likely to take evaluation of tenant services from landlords to a new level. However, the new agency’s scope to shine the light on the quality of housing operations could also…
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Civica
The future of housing management systems
Housing Technology ran a series of exclusive interviews with the leading suppliers of housing management systems to gain a unique insight into their perceptions of the market, how market trends will affect housing management systems, differences between the suppliers and their thoughts on choosing the right housing managemeny system. There are a number of trends…
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Online and on target
The increasing pressure to enhance efficiency by cutting costs, as well as deliver outstanding customer service, is an ongoing topic of conversation in housing authorities. However, the drive for efficiency and the Decent Homes standard can mean that it is easy to lose sight and control of the importance of customer service and care. Indeed,…
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Civica wins £1.9m deal with Hackney Homes
Hackney Homes, an ALMO set up by Hackney Council, will overhaul its entire IT operation over the next two years after a £1.9 million shared risk and reward agreement with Civica. The new infrastructure will be based on Civica’s Universal Housing and Servitor products. Hackney Homes’ new systems will include contact centre applications for ‘first-time…
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Acquisitions – good or bad for the industry?
With the planned acquisition of IBS OpenSystems by Capita and the earlier acquisition of Northgate by US-buyout firm Kohlberg Kravis Roberts (see the May edition of Housing Technology), are these good for social housing organisations? On the one hand, the new owners of IBS and Northgate are both likely to have greater funds to support…
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Better behaviour for Golden Gates
Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour. Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to…
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