Civica has bought software provider Abritas in order to strengthen its capabilities around delivering more efficient tenant services and helping address homelessness. Based in Reading, Abritas’s software-as-a-service solutions are used by more than 170 housing providers and local authorities to provide social housing needs, options and lettings services for tenants, including the SwapandMove mutual exchange…
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Civica
Muir goes live with Civica Housing Cx
Muir Group Housing Association has implemented Civica’s web-based Housing Cx software to digitise its services and improve communications with tenants. Ian Whitwell, assistant director of ICT, Muir Group Housing Association, said, “With more than 72,000 calls to our customer service team every year, we need to ensure a fast and efficient response and also to…
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Enfield’s £1m contract for Civica Housing Cx
The London Borough of Enfield has chosen Civica and its web-based Housing Cx solution to support the digital transformation of its housing services by extending online self-service for tenants and enabling mobile working for its staff. In line with Enfield’s overall corporate strategy, Housing Cx will be delivered under a software as a service (SaaS)…
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Civica Housing Cx at South Lakes and Prospect Community Housing
South Lakes Housing and Prospect Community Housing have both gone live with Civica’s new Housing Cx solution in order to have all of their housing management information in one place. Paul Aitken, IT manager, South Lakes Housing, said, “We have gone live and are now operational with Civica Housing Cx. It’s already proving to be…
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Civica’s real-time asset management dashboard
Civica has launched a new Keystone-based compliance dashboard for asset management. The dashboard presents customised KPIs to alert housing staff to any compliance issues or overdue actions in real time. Authorised members of staff can create and customise dashboard views to provide a visual representation of their high-level KPIs, such as contracts over budget vs….
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Orchard & Civica on the future of finance management systems
Housing Technology interviewed Civica’s managing director for housing and asset management, Jeff Hewitt, and Orchard’s marketing officer, Craig Tither, about recent changes to housing providers’ financial management systems, ERP systems vs. dedicated housing applications, and the move towards web- and app-based systems. How do today’s financial management systems (FMS) differ to those from five years’…
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