Wirral Partnership Homes has awarded Civica a five-year, £300,000 contract for the implementation of an integrated customer relationship management, electronic document management and workflow system. As part of WPH’s ‘2020 corporate vision’, the new Civica system is intended to transform front-line services by creating common business processes and enabling all staff to access and manage…
Civica wins £300k CRM & EDM contract from WPHRead More →
Civica
Civica & Affinity Sutton merge housing infrastructure
Affinity Sutton and Civica have completed an 18-month project to deliver a single technology infrastructure and common set of business applications following the merger of three of Affinity Sutton’s major housing associations, between them comprising 22 separate corporate entities. William Sutton, Downland and Broomleigh housing associations’ business operations and housing stock are now managed using…
Civica & Affinity Sutton merge housing infrastructureRead More →
Shared services key to budget constraints – Civica
A survey by Civica of around 100 social housing and local government service directors and IT managers at its annual conference in January 2012 showed that 89 per cent thought that shared services were a viable solution to budget freezes and cuts, up from 52 per cent in last year’s survey and 24 per cent…
Shared services key to budget constraints – CivicaRead More →
Chester & District ‘insources’ gas servicing with Civica
Chester and District Housing Trust has brought its gas servicing and inspection services back in-house with help from Civica. CDHT had previously outsourced its gas servicing to property services company PH Jones but the 2011 rise in VAT to 20 per cent made the costs unmanageable. Paul Finch, assistant director for property investment, Chester &…
Chester & District ‘insources’ gas servicing with CivicaRead More →
FAST in partnership with Civica Services
Software asset management and IT compliance specialist FAST has announced a partnership with Civica Services to take advantage of the latter’s expertise in software licensing and ICT planning services. The partnership with Civica Services will allow FAST to offer a wider range of services to its customers, which in turn will help to improve efficiency…
FAST in partnership with Civica ServicesRead More →
Tackling tenancy fraud
The Audit Commission estimated the level of tenancy fraud as involving 50,000 properties in 2009, while official figures from the National Fraud Authority suggest that it costs the public purse £900 million a year, but fraud analysts believe the figure may be even higher. The topic of housing fraud is extremely high profile at the…
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