Hackney Homes, an ALMO set up by Hackney Council, will overhaul its entire IT operation over the next two years after a £1.9 million shared risk and reward agreement with Civica. The new infrastructure will be based on Civica’s Universal Housing and Servitor products. Hackney Homes’ new systems will include contact centre applications for ‘first-time…
Civica wins £1.9m deal with Hackney HomesRead More →
Civica
Acquisitions – good or bad for the industry?
With the planned acquisition of IBS OpenSystems by Capita and the earlier acquisition of Northgate by US-buyout firm Kohlberg Kravis Roberts (see the May edition of Housing Technology), are these good for social housing organisations? On the one hand, the new owners of IBS and Northgate are both likely to have greater funds to support…
Acquisitions – good or bad for the industry?Read More →
Better behaviour for Golden Gates
Golden Gates Housing has signed a three-year contract with Civica for its Public Protection software to combat anti-social behaviour. Using the Public Protection system, Golden Gates’ tenant support teams will be able to record and respond quickly to anti-social behaviour incidents affecting the ALMO’s 8900 tenants around Warrington. The software also enables incident records to…
Better behaviour for Golden GatesRead More →
£1m social housing deal for Civica
A2 Dominion Housing Group, Three Rivers Housing Association, Meres & Mosses Housing Association and building services firm Jackson Lloyd have recently signed separate contracts with Civica for the upgrading of their front- and back-office systems. Each organisation is expected to deploy specific solutions based on Civica’s Universal Housing, Contact Manager and Servitor products, with a…
£1m social housing deal for CivicaRead More →
Paper flows away for East Thames
East Thames Group has deployed document scanning and workflow technology from Optical Record Systems and Civica to support its paper reduction programme. The ongoing success of the East Thames Group, which includes East Homes with 13,000 homes and a further 1500 homes in development, meant that it needed new offices to accommodate its various corporate…
Paper flows away for East ThamesRead More →
Affinity Sutton consolidates call centres
Affinity Sutton has laid the foundations for a group-wide contact centre to support tenants in its 49,000 properties nationwide. Created through the merger of William Sutton Group and Affinity Homes Group, Affinity Sutton has eight operating companies including Broomleigh and Downland housing associations. Mike Yarde, ITU director, Affinity Sutton, said, “Throughout the mergers and acquisitions,…
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