FourNet has created the first digital-channel map of local authorities’ demographic trends around citizens’ technology usage to help councils with their digital transformation plans. The customer experience (CX) specialist’s Local Authority Digital Transformation Index shows technology usage alongside every council area in England, Wales and Scotland. The index combines census information with FourNet’s CX analysis…
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FourNet launches shared AI service for housing
FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
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Sentiment analysis & TSMs
Sentiment analysis, also known as opinion mining, has a history dating back to the 1960s when psychologist Stuart Oskamp made the first attempt to classify text based on sentiment using a simple counting method. In the 1980s and 1990s, sentiment analysis gained popularity in market research, then in the early 2000s, machine-learning algorithms were introduced,…
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Sovereign’s UC platform with FourNet & Enghouse
FourNet has completed the implementation of a unified communications platform from Enghouse Interactive at Sovereign Housing. Following the amalgamation of Spectrum Housing into Sovereign Housing, the newly-expanded organisation wanted to migrate all of its customer-service staff to one unified communication and contact centre environment, including the integration of all business-critical applications across housing, HR and…
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Lincolnshire Housing goes digital with FourNet
Lincolnshire Housing has awarded a four-year contract to FourNet, a cloud, communication and contact-centre specialist, to support its plans for digital transformation. Following a competitive tendering process via a Crown Commercial Services procurement framework, the contract will focus on providing some of the foundations for Lincolnshire Housing’s cloud-first strategy and agile working across its operations….
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