Lincolnshire Housing has awarded a four-year contract to FourNet, a cloud, communication and contact-centre specialist, to support its plans for digital transformation.
Following a competitive tendering process via a Crown Commercial Services procurement framework, the contract will focus on providing some of the foundations for Lincolnshire Housing’s cloud-first strategy and agile working across its operations.
For the initial project, FourNet will implement omni-channel contact centre software from Enghouse Interactive, integrated with the housing provider’s core business applications from Aareon and Tunstall and optimised for Microsoft Teams Telephony.
Carole Galsworthy, head of ICT and digital services, Lincolnshire Housing Partnership, said, “We wanted a trusted partner with a demonstrable pedigree in housing. We also wanted a solution that would use best practice principles from the chosen supplier’s experience in other sectors to help ensure we continue to deliver a personalised approach to our tenants.”