Localz has been chosen by housing services provider Ian Williams to power its planned and responsive repair services. The Localz platform enables automated customer updates, live operative tracking and real-time feedback around service appointments, all via a management dashboard connecting Ian Williams’ field-based staff and office workers. The housing services provider has chosen to implement…
Localz powers Ian Williams’ responsive & planned repairsRead More →
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Vale of Aylesbury Housing’s first-time access with Localz
Vale of Aylesbury Housing Trust is now using Localz’ core customer engagement platform to provide real-time updates to tenants on their repair appointments and the ability to track operatives on a map. Customers receive an SMS notification containing a 15-minute arrival window and a link to a web-based appointments portal. The portal includes an ETA…
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Wates Living Space on track with Castleton and Localz
Wates Living Space, the affordable housing maintenance provider, has introduced a new repairs and maintenance tracking system from Castleton Technology and Localz for its residents. The ‘Find my Engineer’ tool lets residents track their operative’s estimated time of arrival in real-time and follow their approach using a live map. The tool was developed by Localz…
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What’s the point of customer feedback?
For many years, the measurement of customer satisfaction (CSAT) has played an important and high-profile role in the housing sector. Most RSLs publish annual CSAT targets, for both repairs and ‘overall satisfaction’, and they publish their attainment against those targets. There’s a regulatory imperative behind this and, of course, CSAT provides a useful barometer of…
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DW Support’s last-mile service from Localz
Responsive repairs provider DW Support Services is using Localz’ last-mile location and messaging technology to ‘Uberise’ its real-time customer communications in line with consumers’ service expectations and experience from other sectors. By incorporating Localz’ real-time tracking and two-way communication for end-customers, DW Support services expects to enhance customer service and gain a competitive edge in…
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Handling delays and uncertainty in housing repairs
We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
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