Wates Living Space, the affordable housing maintenance provider, has introduced a new repairs and maintenance tracking system from Castleton Technology and Localz for its residents.
The ‘Find my Engineer’ tool lets residents track their operative’s estimated time of arrival in real-time and follow their approach using a live map. The tool was developed by Localz and integrated through Wates’ current repairs and maintenance software, Castleton Maintain.
The technology enables residents to receive automated SMS messages notifying them when their engineer is due, plus view a real-time tracking map of the operative’s location. Residents can manage bookings via the new system, minimising missed appointments and improving communication around repairs and maintenance jobs.
‘Find my Engineer’ uses geofencing technology to pick up the operative’s location to within a few metres while enabling Wates to strictly control the location data that is shared in order to protect both the operative’s and the resident’s privacy; once the operative arrives, the tracking map instantly disappears.
The service is being piloted at a number of homes in Birmingham as part of Wates Living Space’s repairs and maintenance contract with Birmingham City Council.
David Morgan, managing director, Wates Property Services, said, “The introduction of ‘Find my Engineer’ has been designed to improve the customer journey for residents and overall customer satisfaction, and we are very proud to be one of the first service providers within the repairs and maintenance sector to have implemented this new technology.”