Coastline Housing in Cornwall is using Microsoft SharePoint to combat the difficulties of very patchy mobile coverage across its rural properties. Justin Floyd, mobile solutions architect, Coastline Housing, said, “Unreliable coverage in Cornwall has been our biggest barrier to mobile working to date. Coverage is patchy at best, even with the help of BT wi-fi…
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Microsoft
Optevia and Dynamics CRM at Town & Country Housing
Town & Country Housing Group has chosen CRM specialist Optevia to implement Microsoft’s Dynamics CRM software alongside Optevia’s own Social Housing Essentials to improve the quality of its interactions with tenants. Dynamics CRM from Optevia is expected to increase tenant satisfaction and enable Town & Country Housing’s front-line staff to resolve 80 per cent of…
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Scottish Housing Regulator launches landlord portal with CompanyNet and Microsoft
The Scottish Housing Regulator (SHR) has recently launched its social landlord portal to enable housing providers to report the progress they are making towards the Scottish Social Housing Charter, built on a bespoke system created by CompanyNet, a specialist Microsoft consultancy in Edinburgh. The SHR’s business intelligence programme arose from the introduction of the Scottish…
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Optevia wins Dynamics CRM deal at A2Dominion
A2Dominion Group has selected Optevia to implement Microsoft Dynamics CRM across its entire property sales and marketing department. The housing provider previously used an old database and spreadsheets to capture and share data. This was both limiting in terms of collaboration and business intelligence. A2Dominion therefore decided to buy a new CRM system to provide…
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Counting down to April 2014
As covered in more detail in the Windows XP article, Microsoft will cease to support Windows XP and Office 2003 from April 2014, arguably making it the most major software expiry event of the decade, so how prepared are you? Without updates, the Windows XP operating system and everything connected to it will rapidly become…
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Microsoft Dynamics CRM at AmicusHorizon
Amicus Horizon is using Microsoft’s Dynamics CRM system to track all interactions with tenants and provide a single view of tenants’ histories and preferences. The housing provider was previously using its housing management system to capture income and property information, but it lacked the sophistication to track tenant calls or retain personal records. Chris Roberts,…
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