Housing Technology interviewed AI practitioners from DASH (Demystifying AI for Social Housing), Infinity Group, Mobysoft, NEC Housing, Plentific and TrustMarque on the role of artificial intelligence (AI) in housing, including the benefits to housing staff and tenants, pitfalls to avoid, how to get started, cutting through the hype, real-life examples and ethics. The roles of…
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NEC Software Solutions
Maximising income and preventing homelessness
One of Southwark Council’s goals is to maximise our rental income while preventing homelessness by engaging at the right time; we do this by enabling our income team to deal with the causes of arrears, not just the symptoms. Making time for residents Previously, our income officers managed all types of arrears cases on their…
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AI as a social housing expert
Artificial intelligence is currently the buzzword in social housing. With increased regulation, rising workloads and constant pressure on budgets, housing teams have a lot to deal with. But AI isn’t a magic wand; it won’t instantly solve problems or improve standards. Generic AI isn’t enough The thing about generic AI is that it doesn’t ‘get’…
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Swindon BC’s AI-powered HMS migration
Swindon Borough Council was Highly Commended in the Artificial Intelligence category of the Housing Technology 2025 Awards. Arlene Griffin explains how the council used AI during the replacement of its housing management system. At first, the idea of replacing our legacy housing management system seemed deceptively simple. All we had to do was choose the…
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Five ways to become data-driven in 2025
Housing providers sit on a goldmine of data but too often, it’s fragmented, outdated or underused. The recent Housing Ombudsman’s report highlighted that when housing providers properly connect and use their data, they don’t just meet regulations, they work more efficiently and provide a better service for residents. With budgets squeezed and tough demands for…
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Dealing with TSMs – How can technology help?
Housing Technology interviewed housing experts from FLS – Fast Lean Smart, Mobysoft, NEC Software Solutions, Nolijwork, RoomApp and Wordnerds about the effect of the government’s Tenant Satisfaction Measures (TSMs) on housing providers’ operations and how technology can help. The difficulties of TSMs Chris Fleck, chief technology and product officer at Mobysoft, said, “The introduction of…
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