Netcall has launched Tenant Hub, a housing-specific case management framework combined with a self-service tenant portal. Powered by Netcall’s Liberty platform, Tenant Hub uses Liberty Create’s low-code capabilities, with integration to Liberty’s omnichannel contact centre solution. Unlike traditional CRM systems and other off-the-shelf solutions, Netcall said that its low-code platform works in tandem with housing…
Netcall’s low-code tenant platformRead More →
Netcall
Cairn Housing goes low code with Netcall
Cairn Housing and its subsidiary Ancho have adopted Netcall’s low-code Liberty platform in order to develop a tenant self-service portal. The Liberty ‘all in one’ customer experience (CX) suite has enabled Cairn Housing and Ancho to provide simple, convenient services for their tenants across a variety of channels combined with ‘work from anywhere’ flexibility for…
Cairn Housing goes low code with NetcallRead More →
Cairn Housing and The Highland Council enhance customer services with Netcall CXM
Cairn Housing and The Highland Council are now both using Netcall’s Customer Experience Manager (CXM) software to streamline tenant engagement and save money by providing the right business intelligence, in the right place, at the right time. A Netcall survey found that 58 per cent of customers said that having to repeat information is their…
Cairn Housing and The Highland Council enhance customer services with Netcall CXMRead More →
Cairn Housing chooses Netcall for customer engagement
Cairn Housing Association has signed a five-year agreement with Netcall to manage its end-to-end customer engagement process using Netcall’s Liberty platform which includes email, SMS messaging, web chat and social media integrated with CRM software. By partnering with Netcall, Cairn hopes to rethink how it communicates with tenants. The housing provider’s goal is to ensure…
Cairn Housing chooses Netcall for customer engagementRead More →
Straight-through processing or mind the gap?
With most housing providers having a diverse selection of business applications running across their various operations, particularly when they have a ‘best of breed’ approach to the adoption of new technologies, Housing Technology interviewed a number of experts on how straight-through processing could improve housing providers’ operations and services to tenants. For many housing providers,…
Straight-through processing or mind the gap?Read More →
One year on – Netcall completes integration with Serengeti Systems
A year on from its acquisition of Serengeti Systems, Netcall has completed the integration of the Serengeti expertise with Netcall’s enterprise content management capabilities to address the company’s wider proposition of seamless end-to-end customer engagement. Netcall has also just launched a number of new modules for the housing sector, including modules for anti-social behaviour (ASB),…
One year on – Netcall completes integration with Serengeti SystemsRead More →
