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Voicescape

Allpay & Voicescape collaborate for arrears

Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
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The importance of ethical AI

Artificial Intelligence (AI) is here and quite clearly it’s here to stay. While some understandably see it as a risk or threat, others are embracing the opportunities that it brings. The latest figures appear to support this sentiment. According to the most recent Business and Insights Conditions Survey, approximately one-in-six businesses are currently implementing at…
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IT automation, behavioural science & staff retention

The screw has been turning on social housing providers and local authorities, as wave after wave of challenges have piled on the pressure; historical funding issues were exacerbated by the pandemic, with the ensuing cost-of-living crisis adding to the problems. The reality is organisations are having to do far more with less in a bid…
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Rotherham Council appoints Voicescape to boost rental collections

Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its collections of former tenant arrears (FTA) and current tenant arrears (CTA). The council is using Voicescape’s software to analyse and measure tenant data, profile the financial risk that it faces from universal credit, as well as using Voicescape’s tools to understand tenants’ behaviours and…
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ClwydAlyn Housing selects Voicescape for rent collections

ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit. The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the…
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women talking

10 tips for tenant communications

Author: Muhammed Shaikh, Voicescape As social housing providers step up measures to safeguard tenants during the developing COVID-19 situation, the need to communicate clear, reliable and timely information has become essential. Here, we offer 10 tips for handling your tenant communications: Get a crisis comms team together; the sooner you engage them in planning your…
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