Housing Technology interviewed senior IT and business experts from FLS – Fast Lean Smart, i4Housing, Kick ICT, NEC Software Solutions, PlaceChangers, Plentific and Voicescape about housing providers’ options around housing-specific software versus generic business software, including domain knowledge and functionality, ERP’s past failures, capex and opex costs, implementation and integration, success factors and potential pitfalls….
Getting horizontal… Generic software vs. housing-specific softwareRead More →
Voicescape
Hyde’s AI-powered income management
The Hyde Group was Highly Commended in the Artificial Intelligence category at the Housing Technology Awards 2025. Ladi Joseph, head of income at The Hyde Group, explains how the housing provider has moved from lists and spreadsheets to a new way of managing income collection. One of The Hyde Group’s core missions is ‘maintaining a…
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New income recovery software from Voicescape
Voicescape has launched new income recovery software for unsecured debts from tenant repayment agreements. Voicescape’s Agreements Manager has been developed to enable social landlords to manage, track and optimise failing tenant payment agreements in a more controlled, active and lower risk way. The aim is to reduce break rates, lower the cost of managing agreements…
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Data integration & residents’ voices
The social housing sector is almost unique in the way organisations share learning and expertise, supporting each other to evolve and improve. This year, a key theme of Voicescape’s annual customer conference was the growing opportunity to unify data and allow it to flow across systems and departments, creating more consistent, customer-centric services. Moving beyond…
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Voicescape’s triple council win for income collection
Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes. By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the…
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Technology for better repairs & maintenance (and happier tenants)
Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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