The Housing Contact Company has announced its first contract for its Call2Collect service at Adactus Housing Group following the completion of a two-month free pilot project. The Call2Collect service supports earlier interventions for rent arrears by replacing expensive agent-based, outbound calling activity with an automated service designed to convert the collections of arrears into inbound calls that can be then managed more successfully.
The Housing Contact Company, a subsidiary of specialist voice technology provider Voicescape, reported that the contract with Adactus Housing was expected to be worth around £100,000 over the next five years.
John Doyle, managing director, The Housing Contact Company, said, “The timing of this endorsement, being just before the Housing Technology 2014 conference and executive forum is key for us because I am convinced it is a service that every housing provider needs to at least consider as part of their technology toolkit for managing rent arrears.”
Adactus Housing is already using The Housing Contact Company’s Call2Survey tool to monitor the standards of its DLO’s repairs. Andy Marshall, director of asset management, Adactus Housing Group, said, “The Call2Survey process allows us to catch individual issues with repairs before they become big problems for our residents. By understanding the causes of dissatisfaction, we have been able to make service improvements.”