Picture the scenario (it may feel familiar): a local authority receives a resident’s phone number from DWP for benefits discussions. The local authority’s revenues and benefits team uses it and has a productive conversation with the resident. A few weeks later, the resident falls behind with their council tax, but the council defaults to sending…
Misperceptions around data sharingRead More →
Voicescape
Greatwell Homes’ AI-powered arrears programme
Greatwell Homes was Commended in the Digital Transformation category of the Housing Technology Awards 2026 after it partnered with Voicescape to transform its rent income recovery with AI-powered tools. Inadequate income recovery Managing approximately 5,500 homes across Northamptonshire, we were constrained by an inadequate rent income recovery system. With our arrears running at 2.5 per…
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Voicescape acquires Enterprise RPA
Voicescape has announced its acquisition of Enterprise RPA for an undisclosed amount. Enterprise RPA supports housing providers to work smarter and deliver better tenant support through robotic process automation (RPA), complementing Voicescape’s AI-driven tenant engagement software. The technology from both businesses works seamlessly and complements each other in the same stack. Gary Haynes, managing director,…
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Thirteen’s scalable support for vulnerable residents
Thirteen Group was Commended in the Artificial Intelligence category of the Housing Technology Awards 2026. Thirteen Group has shown how automation can help housing providers scale their welfare support for vulnerable residents without losing the human touch. In collaboration with Voicescape, we’ve transformed customer welfare for our vulnerable residents across the North East of England,…
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2026 & beyond…
Housing Technology interviewed experts from Access PaySuite, Mobysoft, NEC Software Solutions, Solvares Field Service, TechLabs London and Voicescape about new technologies for 2026, out-of-sector ideas to consider, proptech vs. enterprise software and how to avoid technological distractions & dead-ends. New technologies to consider Engin Yilmaz, director of product innovation at Mobysoft, said, “Beyond the AI…
2026 & beyond…Read More →
IT strategies for housing assets & infrastructure
Housing Technology interviewed housing, repairs and maintenance, asset and technology experts from FLS – Fast Lean Smart, HousingAI, Mobysoft, NEC Software Solutions, The Riverside Group and Voicescape on how housing providers can use technology to achieve healthier homes, reduced back-logs of repairs and better housing portfolios, including some quick wins and best-practice examples. What should…
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