said that the move to ICM would reduce its support costs by around 20 per cent, a saving around £6,000 per year.
ICM will now support the entire hardware and software infrastructure used by WDH’s 1,400 employees. This includes desktop PCs in 21 offices and the laptops, PDAs and smartphones used by WDH’s mobile workers such as estate officers and repairs and maintenance staff. The IT infrastructure also supports WDH’s call centre which takes calls from tenants 24 hours a day.
Eric Backhouse, infrastructure and customer services manager, Wakefield & District Housing, said, “We are at the forefront of technology use in our sector and are therefore increasingly dependent on it to give tenants a first-class service. Handing over to ICM will not only save us money but will also improve the reliability of our IT systems.”
As part of its move to ICM, WDH has consolidated its IT infrastructure support contract from four separate providers, each of which was previously responsible for different elements of the system. WDH’s IT team will now only need to deal with a single ICM account manager.