Whitefriars Housing Group has outsourced IT support for its 500 end-users to Computerland.
Whitefriars, with 17,000 homes in the Coventry, was disappointed with the service that it had received from its previous outsourcing supplier so it was looking in the long-term for a more efficient and robust service while in the short-term it needed a disruption-free transition from their incumbent supplier.
Computerland was chosen following an invitation to tender, with the service comprising a managed service desk, one full-time, onsite engineer, remote monitoring and management of Whitefriars’ servers, and all network equipment. A continuous improvement programme and regular technology workshops are in place to challenge and develop areas that improve client services, while independent telephone audits monitor end-user satisfaction levels.
Andrew Carroll, head of ICT, Whitefriars Housing Group, said, “The transition went like a dream. There was no disruption to the users and you can’t ask for better than that. Things are going every bit as well as I had imagined and probably better than I could have hoped. Furthermore, our user satisfaction ratings shot up significantly during the first six months and were good within a month of the handover.”