1st Touch has added ‘1st Touch 360’ to its range of enterprise mobile workforce software. The dashboard-based solution is intended to streamline housing processes by delivering a single, 360-degree view of all key metrics and tenant data access points.
Using 1st Touch 360, all the information needed to conduct any tenant visit is collated in a single easily-navigable location. With such cross-functional visibility, tasks which would previously have required numerous tenant visits by different teams can now be resolved during one visit from a staff member operating in a multi-functional role.
Housing officers with 1st Touch 360 on their device can now, for example, record and request reactive repairs, update customer profiling information or liaise with the housing provider’s ‘supporting people’ team. At the same time, responsive repairs workers will be able to request a gas check, take a rent payment or report related issues such as anti-social behaviour and vandalism.
1st Touch 360 also provides comprehensive management information. The company cited the example of ‘workflow for managers’; if a member of staff is ill, they can update through 1st Touch 360 and their tasks for the day will be automatically rescheduled to the next available colleague.
All details recorded or actioned using 1st Touch 360 are automatically updated in the housing provider’s housing management system, irrespective of the system used. The company said that 1st Touch 360 can be implemented irrespective of the housing provider’s existing mobile supplier, thereby minimising the risk of proprietary mobile lock-ins.
Robert Dent, CEO, 1st Touch, said, “We know how important driving value for money is as a central part of our customers’ strategies. Of course, this involves cost reductions and increases in productivity and efficiency, but there is also the imperative to enhance the tenant experience and to raise service levels.
“1st Touch 360 helps to achieve all of these aims by streamlining customer-facing processes so that staff can become multi-functional. By reducing the number of visits required per tenant, it frees up hard-pressed resources for use in other more urgent areas.”