1st Touch has just added ‘supporting people’ and ‘arrears’ modules to its mobile workforce solutions.
The Supporting People module automates the processes involved in providing support officers with all the tenant information and functionality they need in the field, including pre-defined forms for possible areas of risk in order to initiate a programme of regular visits or to draw up a support plan. The administration time saved over manual methods boosts efficiency and means that more time can be spent with those tenants who need it most. Supporting People data gathered using the 1st Touch module can then be automatically updated to a housing provider’s back-office systems.
The Arrears module automates the arrears management function for both senior management and field-based workers. When used in the field, the mobile system can display, collect and update a wide range of data including recent history, transactions, charges, special arrangements and details of completed or outstanding arrears. This lets workers add new arrears actions or activities such as generating supporting letters, and they can also use the system to calculate tenant budgets, to ask for a rent statement or to make a card payment.
Robert Dent, CEO, 1st Touch, said, “We have listened to what our customers need and these two modules came top of their lists.”