1st Touch has launched a new tenant portal solution aimed at boosting tenant engagement and efficiency for housing providers. The company said that the new cloud-based, standalone system is an alternative to bespoke web development options or tied-in add-ons from other technology suppliers.
Using their own devices, tenants can access the portal at any time to review details of their tenancy and submit online requests for a wide range of services, such as repairs and maintenance requirements, estate management issues, anti-social behaviour concerns or rent account queries. Tenants can also access and review documentation relating to their tenancy, including gas and electrical certificates, previous rent statements and tenancy agreements.
Depending on the nature of a tenant’s request, the tenant portal can trigger the start of a new workflow, such as automating an entire repairs appointment process without any need for staff interaction. The system also supports community interaction and participation by providing a convenient forum for tenants to promote social events, offer services locally or sell items online.
The 1st Touch Portal integrates with all existing 1st Touch systems and can be configured to suit any housing provider’s branding and corporate design requirements. The system also enables management teams to analyse tenant trends and monitor service delivery levels.
Greg Johns, CEO, 1st Touch, said, “We identified a gap for a cloud-based portal that does not have the prohibitive costs of a web development solution and yet offers a level of look, feel and functionality that is beyond the vendor-tied apps currently on the market.”