Enfield Council has awarded a five-year contract to Civica to overhaul its existing council tax and benefits processes and deliver a new system as a managed service. The contract is worth £2.5 million, with the Civica OpenRevenues system expected to be implemented later this year under a single software and support agreement.
The North London council, which serves 280,000 residents, decided to build a new state-of-the-art administration platform based on hosted departmental applications and round-the-clock system support. This will be provided by Civica as a single integrated service, with OpenRevenues used in the re-engineering and automation of Enfield’s existing departmental processes.
Lesli Gallivan, head of benefits and divisional service, Enfield Council, said, “Civica’s tender showed a strong grasp of benefits processes and how they can be streamlined to deliver ongoing efficiencies, with everything delivered at a competitive price. We also wanted a single point of contact for system development and support.”
The new managed service will also underpin the development of new services in the future, including the integration of new electronic claims forms with current systems, automated updates of electronic forms, and online self-service systems for residents.
David Roots, managing director for local government and regulated markets, Civica, added, “With councils and housing providers under considerable pressure to balance savings with growing customer expectations, managed services provide assured and efficient service delivery with reduced overall cost and risk.”