• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Accent delivers omni-channel contacts with MIS AMS

Accent delivers omni-channel contacts with MIS AMS

Accent Group has gone live with MIS AMS’s ActiveH CRM system in its omni-channel ‘Accent Connect’ contact centre.

Accent Connect, based on Contact Expert software linked to ActiveH, is already resulting in measurable benefits for staff and the housing provider’s 37,000 tenants through a single 360-degree view of Accent’s properties and tenants.

Danielle Mould, call centre manager, Accent Group, said, “Going live with Accent Connect has seen many more benefits than we predicted. Not only has it made processes much slicker and more sophisticated, it has created better connectivity between all parts of our business.

“We receive over 500,000 calls a year and we’re inundated with emails, but both can now be better distributed to our agents for them deal with. We can also see when there is a shift in channel and which channel is used the most, making our processes much more sophisticated, efficient and allowing us to be more helpful to tenants.

“Accent Connect delivers better management of work streams across our different communication channels, and has improved reporting and transparency within the organisation enormously. It also helps plan outbound work much more efficiently around particular days and times of the week.”

See More On:

  • Vendor: MIS AMS
  • Housing Association: Accent Group
  • Topic: Customer Management
  • Publication Date: 063 - May 2018
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293