Accord Group has signed a seven-year contract with NorthgateArinso for a web-based HR and payroll system. NorthgateArinso’s ResourceLink is currently being implemented and is expected to be operational by April 2010.
ResourceLink is intended to streamline and consolidate Accord’s operations through the use of web-based HR and payroll technologies, and underlining the housing provider’s aim of becoming a greener and more efficient organisation.
Allison Taylor, head of organisational development, Accord Group, said, “We have bold plans in organisational development, and we wanted a solution which would allow us to get the basics of HR and payroll right, while empowering managers and employees with better information to make proactive decisions.”
ResourceLink will deliver a comprehensive set of reports for Accord’s HR and payroll users while also enabling managers to use a web-based system to access KPIs such as staff turnover, absences and training.
Dave Proctor, public sector director, NorthgateArinso, said, “Accord Group has ambitious plans for ResourceLink, providing enhanced business intelligence to enable managers and employees to become more empowered. Furthermore, through the use of web-based technologies, such as online payslips and timesheets, our solution ensures that we support Accord Group’s goal to become the greenest housing association in the UK.
Accord Group is also set to go live in the next few months with House-on-the-Hill’s SupportDesk system, having outgrown the limited functionality and reporting capabilities of its previous IT support system.
Ian Tinsley, information systems manager, Accord Group, said, “We considered Sunrise, Topdesk, Spiceworks and Sitehelpdesk, but in the end our decision was based on SupportDesk’s functionality and configurability, user-friendly interface and its wealth of features and reports. We also like its modular approach and ITIL focus.”
The House-on-the-Hill solution will be used for all aspects of IT service management to improve Accord’s IT operations and, ultimately, its customer services. Accord also plans to use SupportDesk as a central part of its bid to become ISO 20000-compliant, the first worldwide standard specifically aimed at IT service management. ISO/IEC 20000 is also aligned with and complementary to the IT Infrastructure Library (ITIL) from the Office of Government Commerce.