With almost 30 years’ experience in social housing sector under my belt, I’m constantly driven to uncover innovative ways to improve the lives of tenants and optimise housing providers’ operations. I recently came across something that truly captured my interest – a ground-breaking chatbot called ChatGPT which has immense potential to transform our sector.
You’re probably rolling your eyes at the mention of yet another chatbot. We’ve all had those underwhelming experiences with customer service chatbots, leaving us feeling frustrated and longing for a real human to talk to. However, I believe that things are different this time.
ChatGPT is an AI-powered assistant that delivers human-like responses and learns from every interaction it has with real people. It has been making waves in the tech world and is even considered a potential rival to Google. While Google provides search results, ChatGPT takes things a step further, offering tailored information in the form of well-written reports – almost like having your own personal research assistant.
Think about the benefits of having an AI chatbot that can automate repetitive tasks, provide 24/7 support, and engage with your tenants in more personalised and meaningful ways. Tenants could report issues, get information and have their concerns addressed without having to wait for office hours.
ChatGPT’s ability to learn and adapt means it can continuously improve the accuracy and relevance of the information it provides. By tapping into housing providers’ core business applications and offering real-time responses, this chatbot could revolutionise the way we support our tenants.
As this AI chatbot continues to listen, learn and evolve, I’m interested to see how it can help us shape a better future for our tenants and our sector as a whole.
George Grant is the CEO, publisher and co-founder of Housing Technology.