Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch for its repairs and housing management services as well as a 24/7 tenant self-service facility and mobile app.
Aldwyck’s housing team is running a pilot implementation of the new software at the moment, followed a full deployment later this year. Once in place, 1st Touch will send details of customer visits to housing officers’ mobile devices. The officers will then have all the relevant information at their fingertips and be able to book follow up appointments for other services provided by the group.
Aldwyck chose 1st Touch as the system works across multiple mobile operating systems and includes a wide range of off-the-shelf forms. It also allows Aldwyck to brand the device screens to accommodate its own corporate identity. Another important factor in the procurement process was 1st Touch’s previous experience of integration with the Civica housing management system used by Aldwyck.
Jeff Roberts chief information officer, Aldwyck Housing Group,said, “The self-service app will increase accessibility and boost customer engagement, and it will also ensure that our call centre staff have more time to spend with the customers with the greatest need.”