Arena Partnership has added new modules to its Tracker Suite to improve the tracking and analysis of all tenant interactions.
The iTracker module enables tenant details and profiles to be accessed on an iPad and data entry tasks completed while in the field, with the information then synchronised with the main Tracker Suite application in the office.
The Household Tracker module allows housing providers to develop a precise profile of each property and individuals living in it. This is displayed on a single screen with detailed profiling and contact data as well as additional information such as household incomes and benefits, the number of rooms in the property and which utilities are accessible.
Alan Marshall, managing director, Arena Partnership, said, “Housing providers increasingly want to improve how they interact with an often diverse cross-section of tenants and users. It’s also about matching tenant preferences to the different communications processes available.”