As one of the first users of Manifest’s Universal Adaptor for a mobile working project, Aspire Housing knew that a payment solution with functional APIs could integrated using the Manifest Universal Adapter Toolkit. As a result, the housing provider selected the Handepay payments platform that’s widely used beyond the housing sector.
Aspire Housing’s original vision was to build a more efficient payment solution for taking phone payments in its contact centre and then using that as the basis for building further payment channels through its customer portal and mobile payments.
Some of the project’s success criteria included the use of tenants’ standard debit and credit cards, the removal of a proprietary payment card, a reduction in the cost of collecting payments without affecting the amount collected and integration with Aspire’s existing housing management system
The project comprised three critical streams of work to ensure successful delivery: the configuration of Manifest’s Universal Adapter Connector that links direct to Handepay APIs to download and process payment data; the audited import process into the housing management system; and the customisation of housing management screens to allow contact-centre staff to take payments seamlessly, without needing to jump between screens and applications.