ROCC is helping one of housing’s largest contractors, Axis Europe, cut costs and improve its repairs delivery across 400,000 homes.
Around 450,000 repairs are raised every year via Axis’ clients, which means it’s vital the company has a unified system that’s capable of processing and managing the number of jobs and orders that are continually raised, as well as the vast amount of data that entails.
Through staff engagement, Axis communicated the benefits of PDAs replacing paper to its repairs operatives. The company chose to implement the ROCC solution after it had outgrown its previous system.
Neil Betton, director of digital and IT, Axis Europe, said: “Many of our long-lasting relationships have been built on transparency and that’s something that the ROCC solution allows. With access to the Uniclass system, our customers can see true costs and job status. This has helped us build a unique level of trust.”
Mark Oscroft, systems manager for digital and IT, Axis Europe, said, “The ROCC system allows us to take different client information and translate it to an Axis standard to allow standard reporting across all contracts. This translation layer also allows Axis to configure some client requests for interface changes without the need for extra development. When new customers have software that we can integrate with the ROCC software, turnaround times and costs are vastly reduced because they are able to make use of previous developments.
“Anything we ask of ROCC, it delivers. Most recently, this has included many interface changes to fit with new processes. ROCC supported us in creating a new commercial screen designed to show if jobs are commercially viable. It’s great to know that if we have a new business idea or attracting new clients, they can be realised.
“The software has most definitely boosted the efficiency of our repairs service. Less time is wasted, thanks to better scheduling and our operatives being equipped with PDAs. Less time being wasted means less money is too.
“In terms of our clients, we’ve had some great feedback. The experiences of tenants have improved, with more guaranteed appointments and specific times being allocated through the system. This means tenants aren’t waiting around at home unnecessarily.”