• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Axis repairs 400,000 homes with ROCC solution

Axis repairs 400,000 homes with ROCC solution

ROCC is helping one of housing’s largest contractors, Axis Europe, cut costs and improve its repairs delivery across 400,000 homes.

Around 450,000 repairs are raised every year via Axis’ clients, which means it’s vital the company has a unified system that’s capable of processing and managing the number of jobs and orders that are continually raised, as well as the vast amount of data that entails.

Through staff engagement, Axis communicated the benefits of PDAs replacing paper to its repairs operatives. The company chose to implement the ROCC solution after it had outgrown its previous system.

Neil Betton, director of digital and IT, Axis Europe, said: “Many of our long-lasting relationships have been built on transparency and that’s something that the ROCC solution allows. With access to the Uniclass system, our customers can see true costs and job status. This has helped us build a unique level of trust.”

Mark Oscroft, systems manager for digital and IT, Axis Europe, said, “The ROCC system allows us to take different client information and translate it to an Axis standard to allow standard reporting across all contracts.  This translation layer also allows Axis to configure some client requests for interface changes without the need for extra development. When new customers have software that we can integrate with the ROCC software, turnaround times and costs are vastly reduced because they are able to make use of previous developments.

“Anything we ask of ROCC, it delivers. Most recently, this has included many interface changes to fit with new processes. ROCC supported us in creating a new commercial screen designed to show if jobs are commercially viable. It’s great to know that if we have a new business idea or attracting new clients, they can be realised.

“The software has most definitely boosted the efficiency of our repairs service. Less time is wasted, thanks to better scheduling and our operatives being equipped with PDAs. Less time being wasted means less money is too.

“In terms of our clients, we’ve had some great feedback. The experiences of tenants have improved, with more guaranteed appointments and specific times being allocated through the system. This means tenants aren’t waiting around at home unnecessarily.”

See More On:

  • Vendor: ROCC
  • Housing Association: Axis Europe
  • Topic: Housing Management
  • Publication Date: 056 - March 2017
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner