Axis Europe is now using Fast Lean Smart’s automated scheduling, planning and route optimisation software for its team of housing maintenance and repairs operatives. Axis was previously using a number of different service management software packages and manual scheduling system.
Russell Measor, head of data and delivery, Axis Europe, said, “We wanted a user-friendly scheduling system that could increase the productivity of our field operatives while reducing travel and back-office administrative costs. We also needed a system that would integrate with our new Microsoft Dynamics 365 CRM platform.
“The main reason we chose FLS was the speed and high performance of Visitour and the fact that we can tweak its algorithms to fit our needs. With speed profiles and real-time traffic data, Visitour can plan the best routes for our operatives. Real-time tracking will increase our engagement with customers and reduce our no-access rates. Importantly, Visitour will enable us to give customers details of the relevant operative’s exact, up-to-the-minute location, making them less likely to pop out when an operative is round the corner.”
As part of FLS’ sales process, it created customised scheduling tests for Axis. Measor said, “We were astonished by the results of the scheduling tests. Rescheduling our appointments using Visitour demonstrated a considerable reduction in mileage and driving hours, and showed that with Visitour our engineers could complete more jobs per day.
“We thought that the FLS team was more down-to-earth than the other providers we saw. They were less salesy and gave us a more tailored service. We didn’t feel like just another sale; we felt that they actually cared about our business.”