Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs.
By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their needs and accommodation requirements, from the size of property to where they would like to live. And those customers with particular needs will include specific requirements such as adaptations and support.
When housing providers and local authorities use that data as part of their allocations process, it helps to provide the best match when offering tenants suitable properties. Here are four helpful tips:
Know your property.
If a property has adaptations, record them in your system and let your tenants know about these special features. This enables them to make informed decisions before they are offered a property, in turn reducing your allocation costs.
Single view of your data
Where data is held across multiple systems, make sure they talk to each other. Data communications across systems enables you to assess current needs faster and plan for future needs more effectively.
Matchmaking
Identify tenants with specific requirements and match them to the right property, with the appropriate adaptations. Prioritising those who need adaptations makes the best use of your properties and saves useful resources and money.
Communicate
Learn to market your properties better. Tell your tenants about your new-build developments or if you’re relaunching a scheme. It will help you achieve a quicker turn-around on allocations.
Liza Handley is the customer relationship manager at Civica.
